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The Concept Map you are trying to access has information related to:
Sun-Young Map, Pedagogical Agent is Onscreen Agent, E-Learning has Goals, Goals classify into Inform Program, Personalization Principles includes Onscreen Agent, Educational Technology is form of Learning Science, E-Learning is new to me, Personalization Principles includes Conversational Style, me at Stanford, courseware distinguish Response Stengthening, courseware distinguish Knowledge Construction