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3.5 ICTs and organisational change, Traits perspective read Heeks and Davies, 1999, Chronological process but the argument has Technologically deterministic weaknesses, Technology becomes Vital management resource, Models of ICT supported organisational change phases of development are The Optimisation phase, Models of ICT supported organisational change and explained as part of a Chronological process, The Optimisation phase in which Technology, Models of ICT supported organisational change an alternative uses a Traits perspective, Models of ICT supported organisational change phases of development are The re-engineering phase, Earlier problems are resolved by System Redesign, The transformation phase in which ICT