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10.2 Delivering Welfare down the line, Information age dimensions of Public sector reform, Social Welfare Policy are Institutional restructuring, The Implications of the Information age, Social welfare reform managers are Informational culture, Social welfare reform managers are The ICT revolution, Social Welfare Policy are Virtual Self-help, Information age for Social welfare reform managers, Social Welfare Policy are Privacy and Surveillance, Social Welfare Policy are Enhanced Public Participation, Social welfare reform managers are Space and flow of information