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Effective Business Change, Principles and techniques of project management Communication Strategy*, Change request is filtered by Change manager, My objectives are Get aware of EBC in terms of its use: if its alive now / if its mandatory, Benefits assessed used Discounting (NPV), Phases / project life circle Visioning, Phases / project life circle Feasibility - last moment to stop cheap*, Project Leader is interested in Benefits, BIT (testing on real data) business sign-off of Go-live date, Change request appear during Development - 'just do it' (following the plan), Feasibility - last moment to stop cheap* to get to the root cause - what stops me from it - ask 'why' 5 times Ishikawa / Fish bone diagram *