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Este Cmap, tiene informaciĆ³n relacionada con: CAPITULO 12 Y 14, Personal satisfaction Provides Better service, ENPOWERMENT Important Strategy Improves customer service, A multidimensional process in which the leadership, communication and groups Replace Pyramid structure to horizontal, EXTERNAL CUSTOMERS Includes Company Colaborators, Eliminate or change the stressful factor Practice the appropriate physical exercise Enough rest Healthy nutrition Build a support network Practice the visualization Practice everyday methods to reduce stress Use the technique of image freeze HOW TO IMPROVE THE PERSONAL PRODUCTIVITY Begin with a mission and goals Practice the interior work game Work with intelligence not just hard Assess the order and cleaning Assess the attendance and punctuality Reach the balance in life and avoid being addicted to work Draw up a list of outstanding and set priorities Simplify your work and highlight the important tasks Focus on one important task Keep control on electronic work, METHODS AND TECHNIQUES TO STRESS CONTROL THE MOST EFFECTIVE Eliminate or change the stressful factor Practice the appropriate physical exercise Enough rest Healthy nutrition Build a support network Practice the visualization Practice everyday methods to reduce stress Use the technique of image freeze, Positive expectations, Effective managment of customers abusive attitudes Responds in positive way to Efficient contacts with the customer, INTERNAL CUSTOMERS Includes Customer satisfaction Levels, Improves customer service It refers to The transfer of power from managers to collaboratos from minor range, Adaptation respond that is the consecuence of any action, situation or event that requires special demans over a person. SYMPTOMS AND CONSEQUENCES Physiological Reactions Impact on work performance Professional attrition, Delighted Customer Guides World-Class Experience, Little control perceived Little effectiveness Negative affectivity STRESS LABOR SOURCES Functions Overload Functions Conflict and ambiguity Adverse enviromental conditions Insecurity at work, STRESS HANDLE AND PERSONAL PRODUCTIVITY Stress and Stressful factor Adaptation respond that is the consecuence of any action, situation or event that requires special demans over a person., Satisfied Expectations Results Friendly Service, Better service Must develop Interest,feeling of self-esteem,optimism and flexibliity, positive image of ourselves, Physiological Reactions Impact on work performance Professional attrition Personality and labor features that contributes Little control perceived Little effectiveness Negative affectivity, Positive expectations, Effective managment of customers abusive attitudes Especially Interest,feeling of self-esteem,optimism and flexibliity, positive image of ourselves, Satisfied basics needs Lives Ordinary Treat, Company Colaborators For both cases Customer satisfaction Levels, Pyramid structure to horizontal In which the partipation of everyone Makes active part from managment to promote wealth and boost the human resource