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This Concept Map, created with IHMC CmapTools, has information related to: Retail and Automotive Industry Retail, Service and Repair Training Package, Gain experince in: Apply Safe Working Practices Identify manual handling risks and manage task accordingly, Gain experince in: Apply Safe Working Practices Follow procedures for Occupational health and safety in all areas in the store, Gain experince in: Work Effectively in a Retail Environment Follow routine instructions according to store policy and procedures, Gain experince in: Communicate in the Workplace Participate in team problem solving, Gain experince in: Communicate in the Workplace Provide a welcoming environment for customers, Gain experince in: Communicate in the Workplace Read and interpret information from a range of retail documents, Gain experince in: Communicate in the Workplace Interpret and communicate information to customers, supervisors and peers, Gain experince in: Sell Products and Services Develop product knowledge by accessing relevant sources of information, Gain experince in: Perform Retail Finance Duties Reconcile invoices and delivery notes, Gain experince in: Perform Retail Finance Duties Balance non cash transactions and present documentation to relevant personnel, Gain experince in: Advise on Products and Services Follow store policies and procedures and industry codes of practice regarding selling products and services, Gain experince in: Perform Stock Control Procedures Rotate stock and perform out of code checking and reporting, Gain experince in: Perform Stock Control Procedures Record all deliveries and discrepancies on store stock system according to store policy and procedure, Gain experince in: Interact with Customers Use effective questioning, listening and observation skills to meet customer needs, Gain experince in: Operate Retail Technology Identify and report equipment faults to relevant personnel, Gain experince in: Perform Retail Finance Duties Process all documentation within designated timeframes, Gain experince in: Balance Point of Sale Terminal Apply store policies when handling cash, Gain experince in: Merchandise Products Display, merchandise, ticket, price and store stock according to store policy, procedures and legislative requirements, Gain experince in: Advise on Products and Services Develop, maintain and convey product knowledge to staff, Gain experince in: Point of Sale Handling Procedures Arrange transfer of merchandise