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This Concept Map, created with IHMC CmapTools, has information related to: Customer, Customer Profitability positive short postive long Customer Satisfaction, Customer Loyalty measured by Stickness to (or time spent on) organizational products and services for a specified time period, Business Organization is kind of Customer, Customer Satisfaction measured by Amount of new purchases for a specified time period, End User / Consumer is kind of Customer, What does the organization value in regards to its customers? corporate values Customer Delightment, Customer Profitability measured by Planned vs. actual TTM (Time to market) ratio for a specified time period, What does the organization value in regards to its customers? corporate values Customer Loyalty, Customer Support measured by Number of supported tasks for a specified time period, What does the organization value in regards to its customers? corporate values Customer Satisfaction, Customer Support answers Does the customer support the organization?, Customer Satisfaction positive short positive long Customer Loyalty, Goverment and Public Sector Organization is kind of Customer, Customer Support measured by Percentage of problem resolutions related to the organization for a specified time period, Customer Support measured by Number of personnels, directly worked with for a specified time period, Customer Support measured by Other, Customer Delightment measured by Number of delivered, but not promised features for a specified time period, Customer Support measured by Number of processes actively participated for a specified time period, Other is kind of Customer, Customer Satisfaction measured by Adherence to a predefined scope, budjet and timeframes for a specified time period