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This Concept Map, created with IHMC CmapTools, has information related to: Client Intake Process for Hotline Volunteers, If not ready and/or severe MH, substance abuse, or DD Refer out, Legal eligibility intake and ER Intake Not an HT victim, Immediate Response from ER team: Legal and social Legal eligibility intake and ER Intake, Legal eligibility intake and ER Intake Verified HT victim/ potential CT, Not an ER ERC follows up within 72 hrs., ERC follows up within 72 hrs. Legal eligibility Intake initiated, Not an HT victim Refer Out, Verified HT victim/ potential CT ER staff offers services and stabilizes client (shelter, food, etc), Hotline Intake ER call, Client declines further services Refer Out, CAST Hotline Hotline Intake, ER staff offers services and stabilizes client (shelter, food, etc) Client declines further services, Client is referred for Readiness Assessment Open for Services at CAST, ER call Immediate Response from ER team: Legal and social, Legal eligibility Intake initiated Verified HT victim/ potential CT, Not an ER Resolved/Referred out no follow up needed, Hotline Intake Not an ER, Not an ER Waiting list, ER staff offers services and stabilizes client (shelter, food, etc) Client is referred for Readiness Assessment, Verified HT victim/ potential CT Client is referred for Readiness Assessment