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This Concept Map, created with IHMC CmapTools, has information related to: OCC SUPPORT TIERS, John Dailey escalates to Lucas Bruch, occPCsupport@samaritan.org (Shared Inbox) includes Brad Osborn, David Beam escalates to John Dailey, Helpdesk Team includes IHQ Tech Rep, Tier 3 (Software Team) includes Adam Spickard, Helpdesk Team escalates to Tier 3 (Infrastructure Team), occPCsupport@samaritan.org (Shared Inbox) includes Tara Beason, occPCsupport@samaritan.org (Shared Inbox) escates (submits tickets) to: Helpdesk Team, occPCsupport@samaritan.org (Shared Inbox) includes Michael Winesett, Tier 3 (Software Team) includes Corey Lasley, occPCsupport@samaritan.org (Shared Inbox) includes Nate Roten, Tier 1 (KB + Local Support) is PC Manager, Tier 1 (KB + Local Support) is Barcode Tech, Tier 3 (Infrastructure Team) includes David Beam, Tier 3 (Software Team) includes Craig Salee, Helpdesk Team escalates to Tier 3 (Software Team), David Hankins escalates to John Dailey, Tier 1 (KB + Local Support) escalates to occPCsupport@samaritan.org (Shared Inbox), Tier 3 (Software Team) includes Chris Hampton, occPCsupport@samaritan.org (Shared Inbox) includes Bryson Shook